If you have a subscription with an operator for your Internet connection, your television or your telephone, be aware that you can cancel your subscription in very specific cases. This possibility is indeed given to you if the date of engagement stipulated in your contract has passed. Otherwise, termination of your subscription is also possible if you meet certain conditions. Explanations.
Terminating your Internet, television or telephone contract once the date of engagement provided for in the starting contract has passed is the simplest solution.
Indeed, once you are no longer committed according to the initial terms of your subscription (often a mandatory commitment of 12 to 24 months), you are completely free to terminate your contract at any time, without having to justify your decision. .
Most of the time, the termination request must be made in writing and sent to your operator by registered letter with acknowledgment of receipt. To help you in your approach, the service-public.fr website provides you with a model letter. Good to know:however, check with your operator, who can also accept cancellation requests by simple letter or by calling their customer service department.
Following the sending of your letter requesting termination of your Internet, television or telephone contract, your operator has 10 days to terminate it, unless you decide by mutual agreement to extend this period.
Depending on your operator and especially the terms of the contract you have signed with him, most of the time you must nevertheless pay administration fees. On the other hand, if you paid a sum of money at the start of your contract in return for the loan of equipment such as a box to receive the Internet, or even a decoder for your television, your operator must return this security deposit to you within 10 days once you send this material back to them.
Terminating your Internet, television or telephone contract is also possible even if the date of commitment provided for in the contract has not yet passed, but under very specific conditions. You will be charged administrative fees but you will not be liable for the payment of compensation, which applies for any other request for early termination, and the amount of which is calculated in proportion to the remaining commitment period.
You can request the termination of your Internet, television or telephone contract if your operator does not meet its obligations to provide the services provided for in the contract, for example the non-provision of an Internet connection or television services, a prolonged outage , etc., even if you are still engaged.
This process must take place after you have given formal notice to your operator to restore its services and you do not get a response from it. You are then entitled to request the termination of your contract at the fault of the operator by sending him a registered letter with acknowledgment of receipt, the model of which you will find on the website of the National Consumer Institute (INC).
In this case, administrative costs specifically provided for in your contract will be invoiced to you by your operator, who has 10 days to terminate your contractual relationship.
It is also possible to terminate your Internet, television or telephone contract before the end date of the compulsory commitment in certain situations beyond your control and for which the reasons are generally provided for in the contract. But any unforeseeable event can also be invoked.
Depending on your operator, this may be, for example, becoming unemployed, over-indebtedness, moving to an area not covered by your operator's services or abroad, hospitalization of long term, incarceration, or death of the subscriber.
You must then send your cancellation request by registered letter with acknowledgment of receipt. Your operator then has 10 days to end your contract and you will be charged administrative fees.
Another scenario that allows you to terminate your Internet, television or telephone contract before the end of your commitment period and without paying compensation:if your operator modifies the clauses of your initial contract on its own.
It may be the change in price of your subscription or any other clause of your initial contract such as the termination conditions. According to article L. 224-33 of the Consumer Code, your operator has the obligation to notify you of the changes decided at least one month before they come into force.
It is up to you to accept them or not. In the latter case, you must send your request for early termination to your operator by registered letter with acknowledgment of receipt no later than 4 months following the entry into force of these modifications.
Again, you will be charged administrative fees.
